Please read these terms carefully before using our services.
Welcome to Parcel Delivery Tracking. These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "your"), and Parcel Delivery Tracking, a Delaware corporation with its principal place of business in Alexandria, Virginia, United States ("we," "us," "our," or the "Company"), concerning your access to and use of our websites, mobile applications, online portals, tracking tools, application programming interfaces (APIs), and related logistics services (collectively, the "Services"). By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to all of these Terms, then you may not access the Services or use any part of them.
By creating an account, purchasing shipping services, using our package tracking tools, submitting information through our web forms, or otherwise accessing or using our Services, you accept and agree to be bound by the terms and conditions set forth in these Terms, our Privacy Policy, our Acceptable Use Policy, and any additional guidelines or rules that we may publish from time to time, all of which are incorporated herein by reference. These Terms apply to all visitors, users, and others who access or use the Services, including but not limited to individual consumers, small business owners, e-commerce merchants, corporate shippers, and third-party logistics partners.
To use our Services, you must be at least 18 years of age and possess the legal capacity to enter into binding contracts. If you are using the Services on behalf of a business, organization, government agency, or other legal entity, you represent and warrant that (a) you are duly authorized to act on behalf of such entity and to bind such entity to these Terms; (b) the entity is duly organized, validly existing, and in good standing under the laws of its jurisdiction of formation; and (c) the entity has all required rights, licenses, and approvals necessary to conduct its business and to use our Services in the manner contemplated by these Terms. Use of the Services is void where prohibited by law, and you represent and warrant that you are not located in a country that is subject to a government embargo or that has been designated as a "terrorist supporting" country, and that you are not listed on any government restricted or prohibited parties list.
Certain features of our Services require you to register for a user account. When you create an account, you agree to provide accurate, current, and complete information as prompted by our registration forms, and to promptly update such information as necessary to keep it accurate, current, and complete. You are responsible for safeguarding the confidentiality of your account credentials, including your username, password, and any security codes or multi-factor authentication mechanisms associated with your account. You agree to accept responsibility for all activities and actions that occur under your account, whether or not you have authorized such activities. You must immediately notify us of any unauthorized use of your account, any suspected breach of security, or any other account-related incident of which you become aware by contacting our support team using the contact information provided on our Contact Us page. We reserve the right to disable, suspend, or terminate any user account at any time, without notice or liability, if we reasonably believe that (a) you have violated any provision of these Terms; (b) your account poses a security risk to our systems or other users; (c) your account has been inactive for an extended period of time; or (d) such action is necessary to comply with legal or regulatory requirements.
You are solely responsible for your own conduct while using our Services and for any consequences thereof. We require all users of our Services to behave responsibly, ethically, and in compliance with all applicable laws and regulations. As a condition of your use of the Services, you agree that you will not, and will not permit any third party under your control to, engage in any of the following prohibited activities:
We reserve the right, but do not assume the obligation, to investigate suspected violations of this Acceptable Use Policy, to review or remove any content or shipments that we believe, in our sole discretion, violate these Terms or applicable law, and to take appropriate legal action against violators, including reporting suspected criminal activity to law enforcement authorities.
When you purchase shipping services through our platform, the rates quoted are based on the information you provide, including origin and destination addresses, package weight, dimensions, declared value, service class selected, and any applicable surcharges or accessorial fees. Final charges may differ from initial estimates if the actual package characteristics, routing requirements, or additional service needs differ from the information you provided. We reserve the right to audit shipments, verify package attributes, and adjust charges accordingly. All rates are exclusive of applicable taxes, customs duties, brokerage fees, and governmental charges, which are your sole responsibility unless otherwise explicitly stated in writing.
Delivery timeframes and estimated delivery dates provided through our Services are estimates only and are not guaranteed. Delivery estimates are calculated based on historical performance data, service class selected, origin and destination pairings, and current network conditions, but actual delivery times may vary due to factors beyond our reasonable control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, carrier network disruptions, customs processing delays, incorrect or incomplete addressing, holiday volume surges, labor disputes, government actions, or force majeure events. Except where a specific service offering explicitly includes a delivery guarantee as described in its service description, we make no representations, warranties, or guarantees regarding the actual delivery date or time of any shipment.
You are responsible for ensuring that all addresses provided for shipping are complete, accurate, and validated. Address corrections, reroutes, returns to sender, or delivery adjustments resulting from incorrect address information may result in additional charges, delays, or loss of service guarantees. We strongly recommend using our address validation tools and confirming recipient availability before scheduling time-sensitive deliveries.
We are committed to providing reliable shipping services, and we stand behind the quality of our platform. The following refund and credit policies apply to eligible services, subject to the conditions and limitations stated below:
For shipping services that include a published delivery guarantee, you may be eligible for a refund or credit of the shipping charges paid if your shipment is delivered after the guaranteed delivery window by our contracted carrier, subject to the terms and conditions of the specific service. To request a service failure refund, you must submit a claim through your account dashboard or by contacting our customer support team within the applicable claim filing window, which is typically thirty (30) calendar days from the scheduled delivery date. Refund requests must include the tracking number, proof of postage payment, and any supporting documentation required to verify the delivery delay. Refunds for service guarantees are generally not provided for delays caused by factors listed in Section 4 above, incorrect addressing, recipient unavailability, shipments that are refused or returned, or shipments containing prohibited or improperly prepared items.
If you purchase a shipping label through our platform and do not use it, you may request a refund of the label cost within thirty (30) days from the date of purchase, provided that the label has not been scanned, tendered to a carrier, or otherwise used in the shipment process. Approved unused label refunds will be issued to the original payment method used for the purchase, minus any applicable processing fees or non-recoverable costs that we have incurred on your behalf. Labels purchased through third-party carrier accounts or using negotiated rates may be subject to different refund policies as communicated at the time of purchase.
All refund requests are reviewed and validated by our support team, typically within five (5) to ten (10) business days from the date of submission. Approved refunds are processed within two (2) to five (5) business days following validation and are credited to the original payment method unless another arrangement is explicitly agreed upon in writing. Depending on your bank or card issuer's processing schedules, it may take an additional five (5) to ten (10) business days for the refunded amount to appear in your account statement. If you believe you are entitled to a refund but do not see the credit after a reasonable period, please contact our support team for assistance with tracing the transaction.
In certain circumstances where a strict application of our refund policy would produce an inequitable result, we may, at our sole discretion, issue service credits, partial refunds, discount vouchers, or account adjustments as a gesture of goodwill. The issuance of any such discretionary relief in one instance does not create an obligation to provide similar relief in future instances, nor does it constitute a modification or waiver of any provision of these Terms.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED ON AN "AS IS," "WHERE IS," AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. PARCEL DELIVERY TRACKING, ITS AFFILIATES, SUBSIDIARIES, LICENSORS, SERVICE PROVIDERS, CONTRACTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES (COLLECTIVELY, THE "COMPANY PARTIES") HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY OR COMPLETENESS OF INFORMATION.
Without limiting the generality of the foregoing, the Company Parties make no warranty, representation, or guarantee that: (a) the Services will meet your specific requirements, expectations, or business needs; (b) the operation of the Services will be uninterrupted, timely, secure, or error-free; (c) defects, bugs, errors, or omissions in the Services will be corrected; (d) information, tracking data, or results obtained from the use of the Services will be accurate, reliable, complete, or current at all times; (e) the Services or the servers or networks that make them available are free of viruses, worms, trojan horses, ransomware, malware, or other harmful components; or (f) any shipment will be delivered by a particular date or time, except where a specific written service guarantee explicitly applies to a particular shipment. No advice or information, whether oral or written, obtained by you from the Company Parties or through the Services shall create any warranty not expressly stated in these Terms.
Some jurisdictions do not allow the exclusion of certain implied warranties or limitations on how long an implied warranty lasts, so the above exclusions and limitations may not apply to you in their entirety. In such jurisdictions, each warranty and limitation is enforced to the maximum extent permitted by law. Any warranty provided under applicable law that cannot be disclaimed shall be limited in duration to the shortest period permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANY OF THE COMPANY PARTIES BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR AGGRAVATED DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF ANTICIPATED SAVINGS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, LOSS OF DATA OR INFORMATION, LOSS OF USE, BUSINESS INTERRUPTION, COSTS OF COVER, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER SIMILAR DAMAGES, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT, STRICT LIABILITY, STATUTE, OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF ALL OF THE COMPANY PARTIES, COLLECTIVELY, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICES, REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY, SHALL IN NO EVENT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO PARCEL DELIVERY TRACKING FOR THE SPECIFIC SERVICES THAT GAVE RISE TO THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE ON WHICH THE CLAIM AROSE, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD). THE EXISTENCE OF MULTIPLE CLAIMS UNDER THESE TERMS SHALL NOT ENLARGE OR EXTEND THIS LIMITATION. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY EVEN IF THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, or for personal injury, so some of the above limitations may not apply to you. In such jurisdictions, the liability of each Company Party is limited to the maximum extent permitted by law. Nothing in these Terms shall operate to exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
If you are dissatisfied with any portion of the Services, or with any of these Terms, your sole and exclusive remedy is to discontinue using the Services and cancel your account, if applicable. The limitations and disclaimers in these Terms are fundamental elements of the bargain between you and the Company Parties, and the Company Parties would not be able to provide the Services on an economically reasonable basis without such limitations.
All right, title, and interest in and to the Services, including all worldwide intellectual property and proprietary rights therein, are and shall remain the exclusive property of Parcel Delivery Tracking and its licensors. The Services are protected by copyright, trademark, patent, trade secret, and other intellectual property laws of the United States and other countries. This includes, without limitation: all source code, object code, algorithms, data structures, software architectures, interfaces, databases, data compilations, website designs, graphics, logos, icons, buttons, page layouts, audiovisual content, user interfaces, visual displays, methodologies, processes, trade secrets, technical know-how, documentation, and improvements thereto. Our trademarks, service marks, and trade names, including but not limited to the Parcel Delivery Tracking name and logo, are the property of Parcel Delivery Tracking or our affiliated entities, and you may not use such marks without our prior written consent, except as necessary to identify us as the provider of the Services in accordance with standard industry practices and these Terms.
Subject to your ongoing compliance with all terms and conditions of these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your own internal, non-commercial purposes, or for your legitimate business shipping and logistics needs, as applicable. This license is granted solely for the purpose of enabling you to use and enjoy the benefits of the Services in the manner permitted by these Terms. You may not use any framing, inline linking, page scraping, data extraction, or similar techniques to enclose, capture, or republish any portion of our Services without our prior written consent. We reserve all rights not expressly granted to you under these Terms.
If you provide us with any feedback, suggestions, reviews, testimonials, feature requests, bug reports, ideas, or other submissions ("Feedback"), whether through our website, support channels, surveys, or otherwise, you hereby grant to Parcel Delivery Tracking a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, publicly display, and otherwise exploit such Feedback for any purpose, including but not limited to improving our Services, developing new products and features, and marketing our offerings, without compensation, attribution, or obligation of any kind to you or any third party.
For shipments that are lost, damaged, or delivered with missing contents, you may file a claim through our platform in accordance with our claims procedures and the applicable terms of service of the underlying carrier. Claims must be filed within the timeframes specified for each service type, which typically range from fifteen (15) to one hundred eighty (180) calendar days from the date of shipment, depending on the service class and destination. Each claim must include supporting documentation including but not limited to: the original tracking number, proof of postage and declared value, photographs of the shipping container and damaged contents (if applicable), repair estimates or invoices, proof of the item's value such as purchase receipts, and any additional documentation requested by our claims team or the carrier. Claims are investigated and adjudicated in accordance with the carrier's applicable tariffs and service agreements. Claim settlements are limited to the lesser of the proven actual loss, the declared value of the shipment, or the maximum coverage amount applicable to the service class purchased, and are subject to applicable deductibles, exclusions, and limitations. Shipment insurance, when available and purchased separately, provides additional coverage beyond the base carrier liability and is subject to the terms, conditions, and exclusions of the applicable insurance policy.
You agree to defend, indemnify, and hold harmless the Company Parties from and against any and all claims, actions, suits, proceedings, demands, complaints, orders, investigations, judgments, decrees, awards, resolutions, settlements, losses, liabilities, damages, fines, penalties, sanctions, costs, and expenses (including but not limited to reasonable attorneys' fees, court costs, expert witness fees, and other professional fees) incurred by the Company Parties arising out of or relating to: (a) your access to or use of the Services; (b) your breach or alleged breach of any provision of these Terms, including any representations or warranties made by you herein; (c) your violation of any applicable federal, state, local, or international law, regulation, rule, ordinance, or order, including but not limited to transportation and shipping regulations, customs laws, export controls, and data protection requirements; (d) your violation of any rights of a third party, including but not limited to intellectual property rights, rights of privacy, rights of publicity, contractual rights, or any other proprietary or legal right; (e) any content, data, or information that you submit, upload, transmit, or otherwise make available through the Services; (f) the nature, condition, packaging, labeling, or contents of any shipment tendered through our Services, including but not limited to claims arising from personal injury, property damage, or regulatory violations related to such contents; or (g) any dispute between you and any third party arising from your use of the Services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully with our defense of such claims. You will not settle any such claim without our prior written consent, which shall not be unreasonably withheld, conditioned, or delayed.
These Terms and any dispute, claim, or controversy arising out of or relating to them, the Services, the relationship between you and Parcel Delivery Tracking, or any related transaction, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory, shall be governed by and construed in accordance with the internal laws of the Commonwealth of Virginia, United States of America, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded and shall not apply to these Terms or any transactions contemplated hereby.
Any dispute arising out of or relating to these Terms or the Services that is not resolved through informal discussions between the parties shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules, with the following modifications: (a) the arbitration shall be conducted in Alexandria, Virginia, unless the parties mutually agree otherwise in writing; (b) the arbitration shall be conducted before a single neutral arbitrator with at least ten (10) years of experience in the logistics, transportation, or technology industries; (c) the arbitrator shall issue a written reasoned award setting forth the essential findings and conclusions upon which any award is based; and (d) each party shall bear its own attorneys' fees and costs, except that the arbitrator may award reasonable attorneys' fees and costs to the substantially prevailing party if permitted by applicable law. Notwithstanding the foregoing, either party may bring an individual action in small claims court if it qualifies and if the dispute remains within the court's jurisdiction and proceeds on an individual, non-representative, non-class basis only. Additionally, either party may seek injunctive or other equitable relief in the state or federal courts located in Alexandria, Virginia, to protect its intellectual property rights or confidential information, or to prevent irreparable harm, without the requirement of posting a bond or undertaking.
YOU AND PARCEL DELIVERY TRACKING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH PARTIES AGREE OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. IF THIS SPECIFIC LIMITATION ON CLASS AND REPRESENTATIVE ACTIONS IS FOUND TO BE UNENFORCEABLE, THEN THE FOREGOING ARBITRATION PROVISION SHALL BE DEEMED UNENFORCEABLE IN ITS ENTIRETY, AND ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY IN THE COURTS SPECIFIED IN THIS SECTION 11.
Should any provision of this arbitration section be found unenforceable, or should arbitration not be available for any reason, you irrevocably submit to the exclusive personal jurisdiction of the state and federal courts located within the City of Alexandria, Commonwealth of Virginia, for the resolution of any and all disputes of any nature arising out of or relating to these Terms or the Services, and waive any objection to the laying of venue in such courts on the grounds of forum non conveniens or otherwise. Service of process upon you may be made by certified or registered mail to the last address you provided in your account records or to your registered agent, and such service shall be deemed sufficient and effective as if personally served upon you.
These Terms, together with our Privacy Policy, Acceptable Use Policy, and any additional terms incorporated by reference, constitute the entire agreement between you and Parcel Delivery Tracking regarding the Services and supersede all prior or contemporaneous communications, proposals, representations, understandings, or agreements, whether oral or written, between the parties with respect to the subject matter hereof. No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Parcel Delivery Tracking, except that we reserve the right to modify these Terms from time to time by posting an updated version on our website with a new effective date. Your continued use of the Services following the effective date of the revised Terms constitutes your acceptance of the modifications.
Our failure to exercise or enforce any right or provision of these Terms at any time shall not constitute a waiver of such right or provision or of any other right or provision, nor shall it operate as a waiver of such right or provision at any future time. A waiver by us of any breach or default by you under these Terms shall not be deemed a waiver of any subsequent or similar breach or default. If any provision of these Terms is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable for any reason, such provision shall be deemed severed from these Terms and shall be modified to the minimum extent necessary to make such provision valid, legal, and enforceable while preserving, to the fullest extent possible, the original intent of the parties as reflected in the provision, and the validity, legality, and enforceability of the remaining provisions of these Terms shall not in any way be affected or impaired thereby.
The relationship between you and Parcel Delivery Tracking established by these Terms is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, employment, agency, franchise, or joint enterprise relationship between the parties, and neither party has the authority to bind the other to any third party. You may not assign, delegate, or otherwise transfer any of your rights or obligations under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent, and any attempt to do so without such consent shall be null and void ab initio. We may freely assign, transfer, or delegate these Terms or any portion thereof, in whole or in part, to any affiliate, successor, or acquirer without notice to you.
All notices, requests, consents, claims, demands, waivers, and other communications hereunder shall be in writing and addressed (a) if to you, at the email or mailing address provided in your account records, or (b) if to Parcel Delivery Tracking, to the postal address or email address listed on our Contact Us page marked for the attention of the Legal Department. Notices sent by email shall be deemed received upon successful transmission, and notices sent by recognized overnight courier or certified mail shall be deemed received upon the earlier of actual receipt or one (1) business day after deposit with the courier, or three (3) business days after deposit in the mail, as applicable.